In this learning activity, you, as the vice president for sales of a company that manufactures and sells commercial carpet, you notice an alarming increase in the number of customers filing complaints with your company service representatives. Of particular importance is the number of complaints that involve claims in excess of $10,000. Because these large dollar amounts can lead to lawsuits being filed, you want to investigate what is causing the increase in complaints and how your company can be processing these complaints to avoid burdensome litigation. Using your knowledge learned from reading chapter 5 of the text, Reed, Pagattaro, Cahoy, Shedd, and Magid (2015), respond to the following questions:
Reed, O.L., Pagattaro, M.A., Cahoy, D.R., Shedd, P.J., & Magid, J.M. (2015). The legal and regulatory environment of business (17th ed.). New York, NY: McGraw-Hill.