This is about KFC (Kentucky fried chicken) service operation
Write about kfc by following below requirements on : Background, introduction,
Discussion, conclusion
Background:
- Organization Context: Include a brief history of the organization during the last 10 years. When was the organization formed, and who are the founders? What is the mission of the organization? Include a few sentences on the employees, products/services, and growth over the last 10 years. Describe the culture, values, and future goals.
- Industry SectorContext: Determine the competitive intensity and attractiveness of the industry sector to which your selected organization belongs by using Porter’s five-force model.
- Existing competitive rivalry between suppliers
- Bargaining power of buyers
- Power of suppliers
- Threat of substitute suppliers
- Competitiveness of the Organization Within Its Industry Sector: How does the organization fit within the service process matrix framework? Explain your thoughts for the following:
- Classify the organization within the framework of the service process matrix.
2. Evaluate the organization’s strengths, weaknesses, opportunities, and threats.
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- Rationale for Choice of Service Organization: Justify your choice of service organization. What is the importance of this service sector to the U.S. economy?
II. Introduction:
- Service Sector Challenges: Using distinctive service organization characteristics, contrast the operational issues of the specific organization with those faced by a typical manufacturing firm. Issues such as service encounter, supporting facility and process flows, management of capacity and demand, managing waiting lines, and service relationships may be used.
- Assessment of the Service Strategy: Assess the organizational service strategy based on the elements of the strategic service vision (e.g., target market, service concept, operating strategy, service delivery, system competitive strategy) for its relevance to the growth and success of the business.
III. Discussion:
- Analysis of the Service Design Elements: Assess the current issues and possible problems arising from the design of the service operations for this organization.
- New service development
- 2. Service encounter
- Supporting facility and process flows
- Service quality
- Facility location
- Information technology
- Assessment of the Service Operations Management: Assess the current issues and possible problems that can occur as management tries to match demand and supply in this organization. [QSO-610-03]
IV. Conclusions:
- Recommendations for Change—Overall Service Design: Detail how you would apply the frameworks, quantitative tools, and techniques to improve the overall design of service operation in this organization.
- Recommendations for Change—Operations Management: Detail how you would apply the frameworks, quantitative tools, and techniques to improve the management of service operations in this organization.
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