1. What are some of the social, political, and economic forces that are influencing SIA’s decision to become a learning organization?
2. If you were a specialist at SIA, how and why would you respond to the proposed changes? What steps would you suggest Jerry take to increase employee utilization of the knowledge-sharing system in particular? How can he encourage SIA employees to share information?
3. What general obstacles would you foresee in a company such as SIA trying to make the transition from a hierarchical, or bureaucratic, to a more collaborative organization? What are some general measures managers can take to smooth the way?