Read “The Customer Service Agent” case on pp. 125-129 in the textbook. Then write a job description for Bill Ryan’s job. What other information would you need to write a better job description? Remember, this is a job description, not a help wanted ad. Please do your own work. Do not download job a description from a website.
Textbook: Author: Milkovich, G.T. & Newman, J.M. Publisher: McGraw-Hill Edition: Please Use Most Recent Edition