Answer
the overall evaluation people make of themselves.
|
||
being assertive and in control.
|
||
the self-concept.
|
||
the total of early-life experiences.
|
4 points
Answer
judge delivery, not content.
|
||
restate what you hear.
|
||
let listening come more naturally.
|
||
listen for facts.
|
4 points
Answer
sending, receiving, and understanding.
|
||
listening, hearing, and understanding.
|
||
sending, creating interference, and receiving.
|
||
speaking, writing, and questioning.
|
4 points
Answer
avoiding the real issues.
|
||
being tactful while delivering negative feedback.
|
||
warming up by talking about the weather.
|
||
expressing your temper openly.
|
4 points
Answer
know whether a message has been received and understood.
|
||
prevent noise from taking place.
|
||
make the sender appear more impressive.
|
||
size up the climate for communication.
|
4 points
Answer
expected to be perfect all the time.
|
||
praised frequently.
|
||
given a lot of attention and hugs.
|
||
a high performer in school and sports.
|
4 points
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Answer
positive self-talk about being wonderful.
|
||
genuine accomplishment followed by praise and recognition.
|
||
receiving lavish praise even if you have not accomplished much.
|
||
enjoying noncompetitive activities.
|
4 points
Answer
telling you that your height/weight ratio is poor.
|
||
establishing unrealistic goals for you.
|
||
reminding you to obey rules and regulations.
|
||
sending you negative messages about your capabilities.
|
4 points
Answer
sketching a map of your success strategy.
|
||
mentally rehearsing the successful handling of a future event.
|
||
thinking of everything that might go wrong in an upcoming challenging situation.
|
||
learning to become an optimist.
|
4 points
Answer
“Whatever results I achieve will be good enough.”
|
||
“I intend to be one of the best performers in the company this year.”
|
||
“Life is beautiful if you stop to smell the roses.”
|
||
“If I set my goals low enough, I know I will succeed.”
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