Processing/ Procedures Recommendation
Maintaining business continuity calls for having adequate and well structured procedures to ensure organizational policies and goals are achieved. Having proper management procedures will prevent interruptions and failures in business operations. Even with great hardware and software, a business can still fail due to poor processes or systems. To avoid these issues in AMC we will have a detailed business process management life cycle which will assist in both short and long run business achievements. The life cycle six categories include: vision, design, execution, modeling, monitoring and optimization. All these categories are designed in line with the strategic vision of the organization. Design process focuses both the identification of the present processes as well as design to be. Designing the management process will determine the process flow possible alerts and notification as well ads operating procedures.
According to Galbraith (2005) good design reduces the number of problems in an organization this is because it assists management and all other stakeholders to have ensure a correct and theoretical design is available. Good management design improves human to human relationship, human to system and system to system activities hence reducing inefficiency. Modeling information management processes will also be of great benefit to AMC. This is because modeling tends to include variables to the existing design. Some of the variables that are likely to affect our company are changes in material costs, in transport costs and these are likely to determine how the business will operate. Further, developing an execution process will be essential and this call for determining step by step execution processes. Even though we may have thought of the possible variables that may affect the normal operations of our business, we need to go a step further and think about the processes in practice. This means that all steps should be listed down in a handbook regarding different business operations. Though this may be quite complex to achieve, we can combine software and human intervention to ensure it is correctly achieved and its documentation is well maintained. Computer software can assist in ensuring all process are well maintained, for instance a software will be developed to execute some business operations such as calculating loan repayments. However, due to the possibilities of cyber crimes and technical errors human input will be required before software can automate some crucial operation tasks.
Monitoring will be another major process in our management process development in the business. Continuous monitoring will include tracking of individual processes so that their state can be seen easily and quickly (Harmon, 2007). Continuous monitoring will further provide statistical performance of the processes completed for prompt response. For instance, continuous monitoring using computer soft wares that exist in the company will determine the state of customers’ order such as arrival time, awaiting delivery and paid invoice thus proving quick communications and actions. After the development of the monitoring processes, it is essential to develop optimization and re-engineering procedures. Optimization process refers to identification of potential or actual bottlenecks and identification of opportunities to reduce costs and other improvements and then making required enhancements (Harmon, 2007). This will be very important for the new company branch since it will assist in creating greater business value. Re-engineering management process will be the final management processes as it focuses at the time when the business will be too noisy and not achieving required targets which means that there will be need for an immediate revision of the integral part of the organization. AMC will reengineering goals will mainly focus on efficiency and productivity of the business.
Having well designed management information systems will assist the company in the identification of assets essential for business processes. This will not only improve company profits but also make it possible to satisfy customers due to limited inefficiency. The processes will also assist in risk assessment by identification of possible causes and consequences of information failures. When a system fails critical data is lost, destroyed or becomes accessible to unauthorized persons. Therefore, predicting such risks and taking appropriate actions like providing a backup system can assist in dealing with such problems. Proper management process will also assist in identification and handling other challenges such as; financial shortages, human resource relates challenges and other technical hinges and quickly address them or even prevent them from occurrence. In addition, development of management process will include making continuity plans and processes which assist in allocating responsibility and understanding general processes and structures which will be adhered to during operation. By doing so, the entire AMC team will be make regular testing and updates to their business plans and processes without deviating from company goals, mission and vision(Keith, 2005).
However, even with well designed, monitored and tested management processes, there are still several recommendations that the business should embrace. It is recommended that our business management process to be end to end (Galbraith, 2005). This means that the process should be through and well monitored at all levels of operations. For instance, the operations systems should be checked beginning with the purchases of stocks, sales and purchases levels, bookkeeping, human resources and also customer satisfaction. Concentrating on only one department may result to poor performance and inefficiency of the entire organization. It is also recommended that the process be integrated. Integrating processes such as book keeping, customer service and delivery will make operation more flexible, quick and less costly. Therefore, having well designed, monitored and executed management processes together with proper soft and hardware will result to great business success.
Galbraith, J. (2005). Designing the Customer-Centric Organization: A Guide to Strategy, Structure and Process.
Harmon, P. (2007). Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals.
Keith H. (2005). Human Interactions: The Heart and Soul of Business Process Management