READ: https://www.organizedchange.com/balancedscorecard.htm (The Balanced Scorecard and Performance Improvement)
VIEW: http://www.orau.gov/pbm/sample/sample.html (Performance Measures)
In the framework of the Value Creation Hierarchy (VCH) (please tailore your writeup) and related to your job context (current or past), write a 750 word response that addresses the following:
1. Map the area of your work or department into the VCH (Image attached, already done)
2. List performance measures used in your department/work area. It may be helpful to explore sample performance measures developed by Oak Ridge Associated Universities.
3. Describe the business performance measurement system that your company uses and address how your company implements or will benefit from implementing a performance measurement system.
The business illustrated within the attached image is an IT Consulting Firm. The firm provides IT system Management and troubleshooting service in a large scale. The firm has an employee size of less than 15 individuals, with expertise in designated fields by the pair. Currently capital is obtained via re-investment of business profit, and in some cases, loan procurement from financial institutions.
write up to be tailored to an IT specific business, and all sources cited, to include the ones provided above. In your opinion of what performance measure you choose, you must identify where in the attached image you are referring to.
You do not need to redraw the image, however you will need to refer to it as Appendix 1.
The project is needed to be completed within 10 hrs, but can allow 2 hrs extra. If you feel you cannot meet the said constraint, please indicate as soon as possible.