You are hired as a consultant for a small size distributor of kitchen appliances. The company, ACME Kitchens, sells products on the Internet and at its retail store. The primary software used by the company is a proprietary point-of-sale (PoS) application running on a locally installed SQL server. The company maintains its own website hosted at a national hosting company.
ACME Kitchens is considering moving the PoS application and all the related customer and products data to a public cloud using PaaS cloud deployment model. You are hired to advise ACME Kitchens on what metrics should be included in the SLA agreement with the PaaS cloud service provider or a cloud broker.
For this discussion post complete the following: