Case Study Stage
Areas of Focus
Using the case provided, prepare an annotated outline for the CIO and the business process owner that identifies the next steps in implementing the solution proposed in stage 4, addressing project management, system development life cycle, change management, etc. Your outline will be developed in Microsoft Word.
For Stage 5 of the Case Study: Outline of Next Steps, you will ensure you cover the requirements by reviewing the assignment details and scoring rubric. You will (from the rubric):
1. Project Description: brief, but adequate description of proposed technology solution is provided (10 points).
2. Project Management: The major aspects of project management are included and are appropriate to the Deli; and outline demonstrates understanding of course concepts, analysis and critical thinking (20 points). The schedule should include aspects such as whether the software/system/solution will be purchased off-the-shelf, developed/built by an outside company, programming of the system (if applicable), installation information (if applicable), customization information (if applicable), testing information, training information, then a “go live” date. General times/estimated dates for each step should be noted. Resources would include any inside or outside personnel involved in the project with the deliverables noted as the complete, installed system/solution. The outline should be noted in the format below with subsections labeled A, B, C and 1, 2, 3 as needed. Details of each should be noted:
I. Project Schedule
3. System Development Life Cycle (SDLC): The major phases of SDLC are covered and appropriately aligned to the proposed solution and the Deli; and demonstrates understanding of course concepts, analysis, and critical thinking (20 points). The outline should be noted in the format below with subsections labeled A, B, C and 1, 2, 3 as needed. Details of each phase should be noted:
4. Change Management: The strategy for change management is appropriate to the proposed solution and to the Deli (10 points). Noted should be the use of a Change Manager, the effects of change on employees and methods to lessen the resistance to change such as communications from management and involving employees in the project where possible.
5. Employee Training: Employee training is appropriate to the proposed solution and to the Deli (5 points). Details should be incorporated on training needs such as who will conduct the training and other personnel involved in the training.
6. Leadership Expectations: Leadership expectations are appropriate to the proposed solution and to the Deli (5 points). This should incorporate details on managing employees during the transition period, after the implementation and managing the project.
7. Defining Success: Definition of success for the proposed technology solution is appropriate for the solution and the Deli (5 points). Details should be incorporated on how success can be measured. The use of metrics for measuring success is suggested; however, an example of a measure is “customer satisfaction” by the feedback from surveys. A measurable metric could be “an increase of profits by 20% within 30 days after the solution is implemented.”
8. External Research: At least one source other than the textbook is incorporated and used effectively (10 points).
9. Outline Format: Outline reflects effective organization; correct structure, grammar, and spelling; presented in a professional format; references are appropriately incorporated and cited using APA style (15 points).
Annotated outline format and purpose
• How to write an annotated outline: http://www.writingresearchediting.com/blog/how-to-write-an-annotated-outline
• How to write an annotated outline: http://www.wikihow.com/Write-an-Annotated-Outline
• How to write an annotated outline and bibliography: http://www.ehow.com/how_5531471_write-annotated-outline-bibliography.html
Define and give examples of implementation planning
Project Management concepts
• IT Project Management: Infamous Failures, Classic Mistakes, and Best Practices (attached as .pdf file)
• Chapter 22: Project Portfolio Management: Principles and Best Practices (attached as .pdf file)
• Benchmarking of Project Management Office Establishment Extracting Best Practices (attached as .pdf file)
• Project Management Best Practices: Tips and Ideas from Experienced Project Managers: http://www.family-business-experts.com/project-management-best-practices.html
• Cleland, D. I. & Ireland, R. L. (2008). Project Manager’s Handbook: Applying Best Practices Across Global Industries (e-book). McGraw-Hill Professional. Retrieved from EBSCOhost. (you will have to access this e-book)
• 7 Critical Factors of Project Success: http://www.pmhut.com/7-critical-factors-of-project-success
• Chapter 9 of the textbook (pages 342 – 367)
Systems Development Life Cycle (SDLC) concepts
• Balancing Four Factors in System Development Projects (attached as .pdf file)
• Chapter 9 of the textbook (pages 332 – 342)
Change Management concepts
• Six Principles for Successful Business Change Management (attached as a .pdf file)
• Module 3, Section II content (Course Content, Course Resources)
Employee Training concepts
• Use Training and Development to Motivate Staff: http://humanresources.about.com/od/coachingmentorin1/a/trainmotivation.htm
• Everybody Wins: Tips for Employee Training Transfer: http://humanresources.about.com/od/trainingtransfer/a/training_post_2.htm
• The Top Five Challenges of Restaurant Training: http://www.foodservicewarehouse.com/education/articles/restaurant-training.aspx
• 3 Action Ideas to Make Your Restaurant Staff Happy to Work For You: http://www.restaurantmarketingzone.com/offline-restaurant-marketing/3-action-ideas-to-make-your-restaurant-staff-happy-to-work-for-you/
Top Training Ideas for Restaurant Staff Training: http://www.squidoo.com/5-top-training-ideas-for-restaurant-staff-training-
• Module 3, Section I content (Course Content, Course Resources)
• Restaurant Manager Leadership Traits: http://www.restaurantvoice.com/Experienced-Managers/restaurant-manager-leadership-traits.html
• Restaurant Leadership Development (blogs): http://restaurantsuccessmonthly.com/tag/restaurant-leadership-development
• 11 Leadership Attributes Restaurant Managers Must Exercise: http://www.adaptorelse.com/2011/01/11-attributes-of-leadership-restaurant-managers-must-exercise/
• Restaurant Manager: http://www.restaurant-manager.com/tag/restaurant-leadership/
• The Manager’s Office (many links to read): http://www.themanagersoffice.com/tag/leadership-in-restaurants/
Measuring success (metrics) concepts
• Restaurant Financial Analysis: http://www.quantifiedmarketing.com/learning_center/restaurant-financial-analysis.php
• Ruby Tuesday: Feasting on IT Metrics: http://www.cioinsight.com/c/a/IT-Management/Ruby-Tuesday-Feasting-on-Metrics-260689/
• How to Run a Restaurant: Important Performance Metrics: http://www.forbes.com/2007/02/02/cashflow-san-francisco-ent-manage-cx_mc_0202fundamentalsmetric.html
• 3 Restaurant Metrics that are Critical to Operations: http://www.mjdbusinessadvice.com/three-restaurant-metrics-that-are-critical-to-operations/
• Annual Restaurant Tech Study Points to Uptick in Biz Metrics, IT Spending: http://www.reuters.com/article/2011/03/18/idUS198700+18-Mar-2011+MW20110318
• Marketing Metrics Restaurant Industry (blog): http://linneacarmen.wordpress.com/2011/12/13/restaurant-marketing-metrics/
• Key Performance Metrics for Retail and Restaurants: http://www.angelbusinessadvisors.com/blog/2010/07/19/key-performance-metrics-for-retail-and-restaurants/
These are some additional sources I found that may assist you:
• IT Best Practices, Portland Oregon (from course authors, attached as .pdf file)
• Enterprise Risk Management: A Best Practice Approach (attached as .pdf file)