Customer Service Support Proposal
You have been asked business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.
Write research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:
A Microsoft® Word business template of your choice
A description of the client’s needs including
Hours of operation
Number of calls that will need to be taken
Reporting needs
Proposed solution to client’s needs
Pricing
Time of support operation
Advantages of using your service
What support avenues you will provide (live chat, phone, web)
U of P
