Standard Operating Guideline

Background Information: You have just been promoted to the rank of lieutenant (or bureau manager if serving in the private sector) and have been appointed to the Fire Prevention Bureau/Office as the new supervisor/leader. Your predecessor held the position for many years and had his or her own way of keeping, storing, and maintaining fire prevention records. You soon discover that records are in total disarray and very few records are properly stored, nor have the volumes of the records been properly maintained and protected from the environment in which they were stored. You have a bureau crew of four other employees who have had little involvement in the handling of records and you plan to change that.
Task: The purpose of this essay is for you to apply the concepts and information you have learned in this unit about the position of a Fire Prevention Officer/Manager. This assignment provides you with the opportunity to use your skills, expertise, and experience to enrich your response when compiling data that will be used for risk reduction within the community. You will compose a standard operating guideline (SOG) that should address the following components:
? provide an introduction into what this SOP is designed to accomplish along with the Mission Statement for this Division. ? proper recording of bureau/office inspections, incidents, testing, re-testing, and re-inspections; ? proper storage of all records gathered by the bureau/office; and ? proper maintenance of all stored records for the required amount of time as set-forth by local, state, and/or federal rules and regulations.
FIR 3303, Introduction to Fire Prevention 9
You should be clear, concise, and ensure that the SOG addresses each of the three bulleted components given above. The final SOG packet must contain a minimum of one full page for each of the three components listed above; no component can have more than two full pages of text.
Keep in mind that your SOG narratives must be straight-to-the-point. Avoid long rambling narrations as these tend to distract attention and often lead to confusion and misunderstanding of purpose and functionality.
Remember, you are the head of this newly formed bureau and you want to impress your leadership with your knowledge, academic ability, and occupational experience. Be innovative and creative; however, be sure to utilize a variety of sources that must include your textbook. Your final paper will become your SOG to be used and referred to in your day-to-day operations.
To better help you in the formatting and completion of this assignment, please click here to see a template which can be used to help you in composing your SOG.
Your sources must be cited, and referenced in APA format.

good and bad manager.

1. Most of us have had the opportunity to work with a great manager. From your experience, please describe a manager that you view as a great manager. What made her/him so effective? What qualities / behaviors did you observe? Tell us about that manager. (Remember, it can be a small world. Please do NOT include any identifying information about the manager. Use the name ?John? for a male manager and ?Sheila? for a female manager.)

2. Unfortunately, most of us have had the opportunity to work with a bad manager. From your experience, please describe a manager that you view as a bad manager. What made him/her so ineffective? What qualities / behaviors did you observe?Tell us about that manager. (Remember, again, it can be a small world. Please do NOT include any identifying information about the manager. Use the name ?John? for a male manager and ?Sheila? for a female manager.)

What is the Truth?

No unread replies. No replies.
The discussion in this module will be focused on the idea of truth. Determining the truth is paramount to determining the soundness of an argument. To falsify a premise is to disprove an entire argument but as a class, a thinking community, we have to agree on how we verify or falsify a truth. We will extract our criteria for determining truth in part from this discussion. To begin with we might consider how to evaluate:
1) Sources
2) Observations
3) Quantitative data (percentages, statistics, graphs, surveys, etc)
4) Other types of information

First, for context and some ideas, read this article in Lifehacker on finding the truth (Links to an external site.). Keep in mind this is not an authoritative text on determining the truth to stimulate your thinking and you should not feel obliged to agree with any of it.
Instructions: You will a submit a minimum of 3 posts to this discussion:
1) The first will be your opinion as to how we should determine the truth for at least items 1,2 & 3 above and you can add anything you think is missing. It should be very clear from your post how we will determine truth and you should have a sound justification for your position, in fact you should phrase your suggestions like an argument with premises and conclusions. This must be done by the first due date and the last 2 must be complete before the discussion closes.
2) Comment of 2 of your peers posts offering some improvement or support for their arguments. Simply stating that you agree or disagree is not enough to count as a comment.
3) After surveying the discussion write a summary of what you think are the best ideas presented.

empowerment and partnership

View the Malcolm Gladwell video,?Malcolm Gladwell on Innovation, about today?s customers desiring partnerships. How does employee empowerment aid in building partnerships between companies and their customers??Describe why the structure of an Agile Organization might meet the goal of empowerment and partnership. Provide an example from your experience as an employee or customer.? Construct your answer from the theories you?ve learned.? Review several of your peers? posts.? Compare your experiences with at least two peers and identify lessons you can apply in your future work.?

Click here for the?Malcolm Gladwell on Innovation?transcript

Your initial post should be at least 200 words in length. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.

Discussion 2
Evaluate the four traits of organizational learning.? Provide examples of how learning and change can impact one another.? Review several of your peers? posts.? Discuss any similar or opposing perspectives you have, with at least two of your peers.? Take care to be professional and polite even if your beliefs or viewpoints differ.
Your initial post should be at least 200 words in length. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.
Think of an organization you have worked for or one with which you are very familiar.? Diagnose the need for change and present a plan to transform the organization, utilizing Kotter?s 8-Step Approach.?
Include the following sections headings and additional sections as needed:
Company Overview
Kotter’s 8-Step Approach
The Final Paper for the course must be submitted to the instructor by 11:59 p.m. of the time zone in which you reside on the last day of the class.
Writing the Final Paper
The Final Paper:
Must be eight- to-?ten double-spaced pages in length (excluding the title and reference pages)?and formatted according to APA style as outlined in the approved APA style guide.
Must include a?title page that includes:
Title of paper
Student?s name
Course name and number
Instructor?s name
Date submitted
Must include an introductory paragraph with a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must conclude with a restatement of the thesis and a conclusion paragraph.
Must use at least five scholarly sources.
Must use APA style as outlined in the approved APA style guide to document all sources.
Must include, on the final page, a Reference Page that is completed according to APA style as outlined in the approved APA style guide.

Equilibrium in Natural Systems

When pressures and temperatures become unbalanced in Earth?s atmosphere, it can produce some dramatic effects as the system tries to rebalance itself, or re-equilibrate (reach equilibrium). Many of these changes are things that are witnessed every day on a small SCALE in the form of weather, such as wind, rain, snow, fog, etc.
Sometimes, however, Earth?s atmosphere experiences very large imbalances which can cause massive and very disruptive change. The extreme weather events of 2011 are good examples of extreme changes in pressure and temperature that required re-balancing (equilibration). Not only did they have environmental impacts, but also disastrous consequences for the hundreds and thousands of people in their wake.

Review the Discussion resources

What kinds of NATURAL imbalances might affect your region? (ILLINOIS) What makes your region particularly vulnerable to these imbalances?
Provide a specific example of a weather incident/natural disaster that occurred in your area in the past and discuss how the incident was handled by local residents and town/state officials. (PEORIA, IL)
What can people in your area do to prepare for a similar incident? (Consider what can be done prior to, during, and after the disaster. Be sure to include specific details using information from the CDC and/or FEMA).
Compare your area to that of a classmate. What environmental features do you have in common to produce similar natural disasters OR what features vary, leading to completely different disasters? Would rescue efforts differ as well? (USE THE MIDWEST REGION FOR THIS)
What predictions are being made for how climate change will impact either the frequency or intensity of future natural disasters in your area? (Hint: refer to the extreme weather and hurricane resources provided above to find information to support your ideas)


You will be presenting your change design to the department heads of Pegasus. To prepare for this meeting, create a PowerPoint presentation of 6?8 slides (excluding the title and reference slide) with speaker notes of 200?250 words per slide that does the following:
Describes a step-by-step process of change for the reorganization.
From the 3 change models that you identified in your DB, determine which one is most appropriate for the Pegasus situation. Justify your answer.

Alcohol and Drug Study

Reflection Paper
Read and summarize the Definition of Addiction Public Policy Statement from the American Society of Addiction Medicine from the link below.
Summarize the Long Definition of Addiction in your own words.
Does this definition make sense?
Do you agree with this explanation of addiction? Why or why not?

Statistics and Interpretation

For this assignment you need to write a paper as well as create an Excel spreadsheet showing your data.
Create a Microsoft? Excel? spreadsheet with the two variables from your learning team’s research scenario. I’ve posted a handout in the class messages SECTION showing an example of how to create a hypothetical data set.
Analyze the data with Microsoft? Excel? or other statistical tool(s), including:
Descriptive stats for each numeric variable
Histogram for each numeric variable
Bar chart for each attribute (non numeric) variable
Scatter plot if the data contains two numeric variables
Determine the appropriate descriptive statistics.
For normally distributed data use the mean and standard deviation.
For significantly skewed data use the median and interquartile range.
For categorical data use the mode and percentages.
use the Individual Methodology Findings Template to complete the descriptive statistics and include it in the body of the paper.

Christopher Abgande, Lee DeVaughan, Sheri LeBeau, Qiana Reynolds, Andrew Rice

Christopher Abgande, Lee DeVaughan, Sheri LeBeau, Qiana Reynolds, Andrew Rice
Business Research Project
Dyeus Airlines, an international airline, was founded in 2013. Dyeus Airlines is facing challenging competition from other, larger airlines around the world. To compete with other airline companies, Dyeus has decided to pilot a system where the airline waives all excess luggage fees. Most airlines charge a fee for excess baggage, as well as overweight luggage, and it will be the strategy of Dyeus Airlines to waive the first two pieces of luggage from most additional fees. Due to weight restrictions of the Federal Aviation Administration, any bag over the weight of 50 pounds will be subject to a $50 fee for special handling guidelines.
Hypothesis-The Hypothesis is ?Boarding times will be faster when the first two checked bags are free.? The Null Hypothesis, then, is ?There is no difference in boarding times when the first two checked bags are free.? The Independent Variable is whether or not the first two checked bags are free. The Dependent Variable is the flight boarding times.
Dyeus Airlines independent variable is quite simple. This variable will stand alone and is not affected by any other variable. Dyeus Airlines will not charge extra baggage fees moving forward.
By not charging for two bags per ticket, it is Dyeus Airlines? belief that the boarding and unloading of the plane will be quicker, which will mean more precise timing in connecting flights. By pushing the luggage away from overhead storage, they can get the passengers in and out of the plane faster.
Literature Review- ?Passengers, airlines, airport management and industry experts all consider flight delays as one of the most important measures of service quality.? (Bubalo & Gaggero, 2015) The article investigates whether low-cost carriers can increase their service quality by improving efficiency.
Flight delays are one of the most expensive costs that an airline company may ever have to deal with. In the year 2010, researchers from the University of California reported that domestic flight delays within the US alone between the year 2007 and 2010 cost an approximate thirty-three billion dollars (Guy, 2017). To mitigate these unexpected costs, airline companies increase flight costs to have the customers pay for the costs related to the flight delay. One such strategy would be the proposed waiver on customer bags. Such a waiver would reduce the amount of time spent in loading and offloading luggage on the planes, making it easier and faster for customers to settle and reducing delays (Guy, 2017). Increased fees discourages many customers since they have to pay a lot of money for services they could access at lower prices (de Wit & Zuidberg, 2012). Companies that reduce luggage fees may end up enjoying the advantage for a long time. (Barrett, 2004).
De-bundling fees has had an enormous impact on the U.S. airline industry, with multiple ancillary fees. One paper predicts that ?many network carriers will eliminate ancillary fees, particularly as they begin to recognize how these fees can impact other system performance objectives such as minimizing the number of misconnecting passengers.? (Garrow, Hotle, and Mumbower, 2012) Another study of de-bundling ?predicts that an airline?s fares will fall when it introduces a bag-fee, but that the full-trip price (the bag fee plus the new fare) could either rise or fall.? (Brueckner, Lee, Picard, & Singer, 2015)
Many airlines charge for extra luggage for two reasons. One is fuel cost and the other is a 7.5% excise tax on tickets. According to, ?The real reason airlines charge checked fees?And it?s not what you think,? the 7.5% federal excise tax on domestic tickets applies to airfare and not to ancillary services. ?As long as airlines are able to unbundle, they get a portion of the transportation cost out from under that tax.? (Leff, 2015) The airline may be losing revenue when not charging extra baggage fees because they will not be receiving a portion of the transportation fee.
When there are charges for the amount of bags that a customer can bring, customers will generally attempt to stuff one bag in order to avoid the excess baggage fees. By looking only for the weight of the bags, we can determine the overall weight of the plane, and adjust accordingly. In 2009, the airline industry saw its worst performing year in recent memory. (Sumit, 2009) The cause of poor revenue was due in part to the economic recession that the world felt. In order to make up for lost revenue, various airlines started to charge extra fees for baggage fees. According to the USA Today article, several airlines charge up to $25 for the first bag and $35 for any additional bag. (Buleen, 2014)
Fuel hedging is when a company that uses large amounts of fuel or crude oil can purchase the oil at an agreed upon price, and will pay that price throughout the year. Many airlines choose not to utilize fuel hedging, and just pass the extra cost onto the customers. (Carter, 2012)
In 2008, airlines de-bundled ?free? baggage fees. In the article, ?The Market Structure Dynamics Created by Debundling of Airline Bag Fees,? ?the ULCCs operating in the United States domestic airline routes, have implemented in their pricing structure a higher carry-on baggage fee than their checked-baggage fees.? (Schumann & Singh, 2014) In 2013, the US Department of Transportation calculated that U.S. carriers had a revenue of 3.35 billion in checked bag fees. (Scotti & Dresner, 2015) Some airline carriers have elected not to charge for checked bags. For example, Southwest does not charge a fee for the first two bags, and Jet Blue allows one checked bag with no charge.
When customers are charged extra for checking bags, they generally carry-on bags, especially for a short trip. Checked bags slow airline turnaround time, since it takes longer for the bags to be processed, moved to another plane for connecting flights, or sent to baggage claim.
?Although passenger traffic is still the major source of revenue for combination carriers, air cargo carriage has become an increasingly important revenue source for these carriers, with some deriving 40% of their revenue from cargo operations.? (Kasilingam 1996; Zhu, Ludema, and van der Heijden 2000; Zhang and Zhang 2002; Billings, Diener, and Yuen 2003; LaDue 2004). ?Cargo delivery for these carriers is therefore heavily influenced by passenger operations, such as flight scheduling, routing, and the amount of baggage that each passenger can bring? (Kasilingam 1996; Zhu, Ludema, and van der Heijden 2000; Zhang and Zhang 2002; Billings, Diener, and Yuen 2003; LaDue 2004).
The theory behind ?Pay as you weigh? is that passengers are charged based on the passenger?s total baggage and body weight. ?Most airlines worldwide have been only marginally profitable in recent decades despite continued and rapid growth in demand for air travel? (Duganis, 2006 and 2010; Janofsky, 2008; Vasigh?et al?, 2008). According to the Economist, ?It is a fact that an aircraft of a given make and model has a strict maximum carrying capacity. There are numerous examples about the critical importance of weight and how an airline attempts to reduce weight in a flight. With fuel accounting for a large share of costs for all airlines and the price of which has risen substantially over the last few years, reducing weight can significantly contribute to improving profitability.? (The Economist?, 2011)

Barrett, S. D. (2004). How do the demands for airport services differ between full-service carriers and low-cost carriers? Journal of Air Transport Management, 10(1), 33-39.
Bhatta, B. P. (2013). Pay-as-you-weigh pricing of an air ticket: Economics and major issues for discussions and investigations. Journal of Revenue and Pricing Management, 12(2), 103-119.
Bhatta, B. P., Ghimire, H. L., & Nesse, J. G. (2014). Pay-as-you-weigh pricing of an air ticket: Message of media and public about the concept from a public policy perspective. Journal of Revenue and Pricing Management, 13(4), 291-308.
Brueckner, J. K., Lee, D. N., Picard, P. M., & Singer, E. (2015). Product unbundling in the travel industry: the economics of airline bag fees. Journal of Economics and Management Strategy, 24(3), 457-484. Retrieved from doi:10.1111/jems.12106
Bubalo, B., & Gaggero, A. A. (2015). Low-cost carrier competition and airline service quality in Europe. Transport Policy, 43, 23-31. Retrieved from
Buleon, C. (2014, Spring). Checked Bags Around the Airline Business. Retrieved from
Carter, D., Roger, D., & Simkins, B. (2012, September). Does Fuel Hedging Make Economic Sense? The Case of the US Airline Industry. Retrieved from http:/
de Wit, J. G., & Zuidberg, J. (2012). The growth limits of the low cost carrier model.
Journal of Air Transport Management, 21, 17-23.
Garrow, L. A., Hotle, S., & Mumbower, S. (2012). Assessment of product debundling trends in the U.S. airline industry: Customer service and public policy implications. Elsevier Transportation Research Part A, 255-268. doi:10.1016/j.tra.2011.09.009
Guy, A. (2017). Flight delays cost $32.9 billion, passengers foot half the bill. Berkeley News. Retrieved 6 January 2017, from 8/01409171011055834
Leff, G. (2015, April 21). The real reason airlines charge checked bags fees… and it’s not what you think. Retrieved from http://
Schumann, H., & Singh, H. (2014, September). The Market Structure Dynamics Created by De-Bundling of Airline Bag Fees. Journal of Economics and Economic Education, 15(3), 186-197.
Scotti, D., & Dresner, M. (2015, October). The Impact of Baggage on Passenger Demand on US Air Routes. Transport Policy, 43(1), 4-10. doi:10.1016/j.tranpol.2015.05.017
Sumit, A., Souphala, C., Neale, M., & Johannes, S. (2014, June). Benefit-Cost Analysis Financial Regulation. Journal of Legal Studies, 43(2), 239-252.
Wong, W. H., Van Hui, Y., & Leung, L. C. (2009). Optimal baggage-limit policy: Airline passenger and cargo allocation. Transportation Science, 43(3), 355-369. Retrieved from
Zane, C., & Reyes, P. (2014). Airlines’ plight: Where has all the luggage gone? Management Research Review, 33(7), 767-782.